Faq Common Queries
Frequently Asked Questions
Yes.
Once diagnostics are completed, we send a written estimate via WhatsApp. Your WhatsApp confirmation is treated as formal approval to proceed with repairs.
Yes. Diagnostic service is charged separately.
This covers computerized scanning, system analysis, and technician evaluation required to identify the root cause before repairs begin.
Yes. Repair work normally requires advance payment based on the approved estimate.
If additional issues are discovered during repair, the customer is responsible for approving and paying the extra amount before work continues.
Vehicles will not be released until all outstanding balances are cleared.
Yes.
We service:
- European vehicles
- American vehicles
- Hybrid vehicles
- Electric vehicles (EVs)
Using factory-grade diagnostic equipment and structured repair procedures.
Absolutely.
We provide professional pre-purchase inspections, including:
- Engine & transmission checks
- Electronic diagnostics
- Suspension & brake inspection
- Cooling system evaluation
- Accident damage assessment
This helps you avoid buying vehicles with hidden problems.
Yes.
We specialize in:
- Engine diagnostics
- Transmission diagnostics
- AC system diagnostics
- Electrical fault scanning
- EV system diagnostics
All performed using advanced scanning tools.
Customers choose us for:
✔ Dealer-level diagnostics
✔ Transparent pricing
✔ WhatsApp approvals
✔ Warranty-backed repairs
✔ Test-driven quality control
✔ Professional handling of luxury, American, and EV vehicles
We focus on accuracy, accountability, and long-term reliability.
We offer 12 months or 12,000 kilometers (whichever comes first) warranty on applicable repairs and parts, unless otherwise stated.
Warranty applies only to work performed by Elite Auto Repair.
We accept:
- Cash
- Credit / Debit Cards
- Bank Transfer
Yes.
Elite Auto Repair reserves the right to perform short and long test drives after repairs to ensure quality control and proper system operation.
Completed vehicles must be collected promptly.
If a vehicle remains at our facility after repair completion, storage charges may apply per day.
We use either:
- Genuine OEM parts
or - High-quality OEM-equivalent parts
depending on availability and customer preference.
All parts used are disclosed in the repair estimate.
If additional issues are discovered, we immediately inform you with:
- Explanation of the problem
- Updated estimate
- WhatsApp approval request
No extra work is performed without your authorization.
Elite Auto Repair is located in Halban, serving Muscat and nearby areas including Barka and South Al Batinah.
(Your Contact Page will carry full map + directions.)
You can book by:
- Book an Appointment from our website
- Messaging on WhatsApp
- Visiting our workshop directly
- Calling us
Our team will guide you through diagnostics and repair scheduling.